1.About this policy
Estate11 is a business platform for real estate developers and builders. It helps a company manage its leads, customers, payments, sites and materials, and the team members who do that work.
Estate11 is built and operated by Destiny Techlabs (“we”, “us”, “our”). This policy explains what information the Estate11 apps handle, why, and the choices you have. It is written to meet India’s Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and its rules, and the requirements of Google Play and the Apple App Store.
By using an Estate11 app you agree to this policy. If you do not agree, please do not use the apps.
2.Apps covered
This policy applies to every Estate11 app, on the web, Android and iOS:
The apps are for staff of companies that subscribe to Estate11. They are not consumer apps, and an account is created only by your company’s admin.
3.Who controls the data
Two kinds of personal data pass through Estate11, and responsibility differs:
- Account data about Estate11 users (owners, admins and team members). We decide how this is used to run the service.
- Business data that your company enters or imports, such as leads, buyers, payments and documents. Your company owns and controls this data (it is the “data fiduciary”). We process it only on your company’s instructions, to provide the service, and never for our own purposes.
If you are a buyer or enquirer whose details a builder has entered into Estate11, please contact that builder first about your data. We will help them answer your request.
4.Information we collect
Account and profile
- Name, work email, mobile number and profile photo (if added)
- Company name, your role, and which Estate11 apps your admin has turned on for you
- Password, stored only in hashed form. We cannot read it.
- Language preference (English, Gujarati or Hindi)
Business data entered by your team
- Leads and enquiries: name, phone, email, budget, project or unit of interest, source, site visits, follow-ups and notes
- Customers: booking details, unit, payment plan, milestones, amounts received, and payment statements
- Documents: files your team chooses to upload, such as agreements, receipts or ID proofs
- Projects: inventory, price sheets, brochures, 3D models and other project files
- Site and material records: work progress, material requests and stock entries
- Data imported from Excel files or connected lead sources (see section 7)
Attendance
If your company uses attendance, the app records your check-in and check-out times. Where your company sets a site radius, the app reads your device location only at the moment you tap check in or check out, to confirm you are at the site. Estate11 does not track your location in the background.
Activity and technical information
- Who created or changed a record, and when (an activity history your admin can see)
- App version, device type, operating system and network status (online or offline), used to keep the app working and to sync changes made offline
- Error details when something fails, used only to fix problems
- On the web admin, the browser’s local storage holds your sign-in session and preferences. We do not use advertising or tracking cookies.
5.Device permissions
The apps ask for a permission only when you use the feature that needs it. You can refuse or turn any permission off later in your phone’s settings; only that feature stops working.
| Permission | Why it is used |
|---|---|
| Internet & network state | To sync with your company’s Estate11 account, and to know when you are offline so changes can be saved and sent later. |
| Microphone & speech recognition | Only when you tap the mic to speak a note. Your speech is turned into text by your phone’s built-in speech service (Google on Android, Apple on iOS). Estate11 saves only the text, never the audio recording. |
| Location | Only at attendance check-in and check-out, when your company has turned it on. Never in the background. |
| Camera, photos & files | Only when you choose to scan or upload a document or photo. |
| Notifications | To alert you about follow-ups, payments due and assignments. You can turn these off at any time. |
The apps do not read your phone contacts, messages, call logs or other apps’ data.
6.How we use information
- To sign you in, keep your account secure and show you only the apps and data your role allows
- To provide the features your company uses: leads, follow-ups, payments, documents, attendance, reports and exports
- To send in-app and push notifications related to your work
- To provide support, fix errors and improve reliability
- To manage your company’s subscription and billing
- To meet legal obligations and prevent fraud or misuse
We do not sell personal data, and we do not use it for advertising.
- No selling of personal data
- No advertising or ad tracking
- No background location tracking
- No storing of voice recordings
8.Storage and security
- All data travels over encrypted HTTPS connections.
- Each company’s data is kept separate from other companies’ data.
- Access is controlled by role, and your admin can remove a person’s access at any time, which signs them out of every app.
- Repeated wrong passwords lock the login for a while to stop guessing.
- Changes made offline are stored on your device only until they are sent, and are cleared when you sign out.
No system is perfectly secure. If we become aware of a data breach that affects you, we will inform your company and the authorities as the law requires.
9.How long we keep it
We keep data while your company’s Estate11 subscription is active. When a company closes its account, its data can be exported and is then deleted within 90 days, except where we must keep certain records (for example invoices) for longer by law. When an admin removes a team member, that person’s login is closed, but the records they created remain with the company.
10.Your rights
Subject to applicable law, you can:
- Get a summary of the personal data we hold about you
- Ask us to correct or update inaccurate data
- Ask us to delete your data
- Withdraw consent, such as turning off microphone, location or notification permissions
- Raise a grievance, and nominate someone to exercise your rights if you cannot
For business data your company controls, we will pass your request to your company admin and help them respond. Contact us using the details in section 14. We aim to reply within 30 days.
11.Delete your account
Estate11 accounts are created and managed by your company. To delete your account and its personal data:
- Team members: ask your company’s admin to remove you in Estate11 Admin (Team → member → Remove), or email destinytechlabs@gmail.com from your registered email address with the subject “Delete my Estate11 account”.
- Company owners: email destinytechlabs@gmail.com to close your company account. We will confirm the request and delete the data as described in section 9.
Your profile and sign-in details are deleted. Business records you created, such as leads or payment entries, stay with your company, as they belong to it.
12.Children
Estate11 is a business tool for working adults and is not meant for anyone under 18. We do not knowingly collect data from children. If you believe a child’s data has been entered, contact us and we will remove it.
13.Changes to this policy
We may update this policy as Estate11 adds features or the law changes. We will change the effective date at the top, and for important changes we will notify you in the app or by email before they take effect.
14.Contact us
For privacy questions, requests, complaints or account deletion, contact us:
Surat, Gujarat, India
If you are not satisfied with our answer, you may complain to the Data Protection Board of India once it is in operation.